1. Service Purpose
We are committed to providing every customer with an exceptional shopping experience and ensuring that every issue is resolved in a timely and efficient manner. If you encounter any problems during the shopping process, please feel free to contact our customer service team.

2. Customer Service Working Hours
The working hours of our customer service team are as follows:
Weekdays: Monday through Friday, 9:00 am to 6:00 pm
Weekends and holidays: service is suspended, but you can contact us by email or website message system, we will reply on the next working day.

3. Contact Information
You can contact us through the following ways:
E-mail: liluoke1985@outlook.com
Online Customer Service: Visit our website and communicate with our customer service staff through live chat.

4. Response time
We handle every inquiry and request as quickly as possible. Usually, we will respond within the following timeframe:
Email and online message: within 1-2 business days
Phone and Live Chat: Immediate response, but there may be a short wait if peak hours.

5. Return and Exchange Policy
If you are not satisfied with the product or encounter any quality problems, please refer to our return and exchange policy. Customer service will help you complete the return, exchange or refund process.

6. After-sales service
All products are entitled to return or exchange within 30 days after purchase, please refer to our after-sales policy for details.
If there is any quality problem during the warranty period, we will provide free repair or replacement service.

7. Complaints and feedback
If you have any comments or suggestions about our services, please feel free to contact us by e-mail. We will take every feedback seriously and strive to continuously improve our service quality.

8. Privacy Policy
Your personal information is safe and confidential and we will not disclose any of your information to third parties. Please refer to the Privacy Policy for details.